ZÜCA Service and Care:

ZÜCAs are completely washable! Close all Velcro straps and hand wash your ZÜCA Sport insert bag in cold water with a mild detergent and air-dry.

From time to time, inspect the bolts on your ZÜCA . Much like a bicycle, things can eventually loosen up. See the FAQ below for more care tips and instructions on adjusting the wheel bearing nuts.

Warranty:

ZÜCA Inc. warrants that your ZÜCA product will be free of defects in materials and craftsmanship as follows:

Product Warranty Length

ZÜCA Pro Lifetime

ZÜCA Artist Pro Lifetime

ZÜCA Sport 1 Year from date of purchase

ZÜCA Accessories 1 Year from date of purchase

This warranty does not cover normal wear and tear, accidental damage, misuse, improper care, skateboard contests, or alteration. In the unlikely event that a problem does arise with the materials or workmanship of a ZÜCA ® product within the warranty period, please contact our repair department at Customer Service or +1 408.377.9822 between 09:00-1700 GMT-8 M-F. To find an Authorized retailer in your area visit our Store Locator.

Warranty only valid with purchase from an Authorized ZÜCA ® Retailer or purchase through the ZÜCA website.  

Please Note: As with any product, wear and tear should be expected with use over time, and eventually items do need to be replaced or repaired. This warranty gives you specific legal rights, and you may also have other rights, which vary from country to country.

Need a ZÜCA fix? 

 

 

1.Will the ZÜCA SPORT fit in the overhead compartment?

 

 

NO. The ZÜCA Sport was not designed as a carry-on bag. It may fit in some overhead compartments, but please check with your airline for specific dimensions. If you are looking for a ZÜCA you can carry on, check out the ZÜCA PRO (see next FAQ below). We also sell a travel cover to protect your ZÜCA Sport in the event you check your bag.

2. Will the ZÜCA PRO fit in the overhead compartment?

YES! The ZÜCA PRO is designed as a carry-on travel bag and conforms to the FAA standard of 45" total (45" L+W+H). While the Pro fits easily in the overhead compartments of the vast majority of commercial aircraft, there are exceptions among smaller commuter planes (meaning smaller than 737's, MD80's and similar.) Please check with your airline to make sure the plane you plan to fly on meets the FAA Standard. Also verify that your airline has not imposed new restrictions in the last few months as carry-on rules continue to change. The Pro is 10" x 19.5" x 13" so it is compliant with FAA Restrictions.

Pro Packing Tips: ZÜCA bags come with a booklet that’s jam packed (sorry!) with ideas for transporting the most stuff with the least hassles, including a Fold and Roll tutorial that could change the way you travel forever! Get your free copy here.

3. What stuff can I carry on and what's the scoop on liquids? TSA says 3oz and most airlines say 3.4oz.

Here is a short, easy-to-read description of what you can and can’t bring on board.

4. When will my ZÜCA order ship and how soon will I get it?

5. OK, I give up. How do I install the insert bag in the ZÜCA Sport frame?

Get frustration-free assembly instructions here or contact us and we’ll happily walk you through the process.

6. How can I clean my ZÜCA?

By hand. If there is a new life form growing inside the bag from a discarded yogurt cup, we suggest starting with a garden hose and spraying it from a safe distance. Then, when you can get up close and personal, hand scrub the interior and exterior with a sponge and a mild detergent solution.

7. Are the bags water repellent?

ZÜCA bags have water repellent exteriors — which means they have been treated to make liquids bead up on the surface instead of soaking in. (You should know however that every time you use soap or detergent on a fabric treated with a water repellent coating you run the risk of losing some repellency. Sunlight is also hard on the repellent material. Happily, the repellent on our newest bags is very resistant to soap, most household solvents, and sunlight.)

For added protection, ZÜCA bags have water resistant interiors — and that means that even if the fabric soaks up some water, it will resist going all the way through. Washing has little effect on the water resistant coatings.

The coatings we use are not perfect since perfection in water repellence and resistance comes with a tidy price, (think really good ski jacket). But in most cases, our coating technique will keep your stuff dry until you have the good sense to come in out of the rain (or quit playing in the sprinklers.)

8. How do I clean the frame?

You can scrub it gently with a sponge and soap or a mild detergent solution. We use two different frame finishes. The Sport finish is called "Powder Coat", which contains colophony, a resin obtained from pine trees and other plants. It is applied to the metal as a dry, extremely fine powder using static electricity to attract it to the metal, and then baked on to produce a finish more durable than paint. Abrasive cleansers, steel wool or SOS pads can change the look of the finish by polishing it but may be the only way to remove some marks. The finish is non-toxic.

The finish on the Pro silver frame is Anodized Aluminum. Anodizing uses an electric current to etch tiny cavities in the metal which are then filled with a dye. The surface is then sealed providing a hard and colorful surface that is resistant to corrosion, stains, and more resistant to scratch's than the bare metal.

9. One of my zippers split open, what can I do?

The zippers are self-repairing. Usually you can carefully force the zipper backwards and it will re-zip the unzipped portion behind the zipper head. It may take a couple of tries to get it working perfectly. Once repaired, pull the zipper closed again and make sure it is fully aligned. If this doesn’t work and your bag is covered under the warranty, contact ZÜCA and they will repair or replace it for you.

10. How long will my wheels flash before I have to change the batteries?

The good news is, there are no batteries. The wheels generate their own electricity as they turn and should last a long time.

11. One of my wheels quit flashing, what can I do?

There are at least two possibilities:

You could have a maladjusted wheel nut or axle (no offense intended). Try tightening the axle bolt a bit using a 5mm Allen wrench (for later model ZÜCA Sport models) and small end wrench or adjustable wrench to hold the inside nut. For earlier models, any two wrenches will do. Turn the bolt a little at a time until the wheel lights up when you spin it. (Be careful not to tighten it too much, or you will squish the plastic armature which will fracture the magnetic strip around it. If this magnetic strip is broken, you will need to replace the armature or even the entire wheel if we don’t have extra armatures available.) After you tighten the bolt, there may be some resistance when you spin the wheel so you will need to loosen the bolt gradually while checking the lights. The best setting is when the lights flash, but little resistance is felt when spinning the wheel and there is no side play when you try to wobble the wheel. See TMI below.

Another possibility is that you left your ZÜCA sitting in water or deep muck for a while and the magnetic strip may be wet (or mucky). If this is the case, remove the wheel and then remove the bearings and plastic magnetic armature from the wheel hub. Clean and dry everything and reassemble following the above adjustment procedure. If your wheels still don't work, or if the above procedure seems daunting, contact ZÜCA. If it is covered by the warranty, ZÜCA will take care of the problem.

TOO MUCH INFORMATION: The wheel lights up because there is a magnetic core between the bearings that must stay still while the wheel spins. The wheel has windings inside like an electric motor. These windings generate electricity as they move over the magnetic core or armature. So if the bearings are not seated all the way into the wheel, or if the wheel bolt is too loose, then the core is not held still by the inner race of the bearing, sadly not producing the electricity that lights the LED's embedded in the clear Polyurethane.

12. I don't want my wheels to flash, what can I do?

There are two ways to disable the flashing system.

You can replace the lower, flashing wheels with the upper, non-flashing ones by simply removing the wheel nuts and swapping out one wheel for the other.

You could also remove the flashing wheel. To do this, carefully pry the bearings out with the axle bolt by moving them back and forth a little at a time. Then push the magnetic armature out of the wheel. (Don't do this while standing in water!) Replace the bearings and put the now non-flashing wheels back on your now non-flashing ZÜCA. You might want to save the armatures in case you miss the safety and fun of the flashing wheels someday.

If you have trouble with this procedure please contact ZÜCA or ask your nearest skateboarder for help.

13. Will I void my warranty if I take my ZÜCA apart and customize it?

Yes and no. We encourage you to have fun with your ZÜCA and you should feel free to customize it. If you do take it apart and later return it for warranty repair, it is possible that we will not resolve the problem under the warranty if, in our judgment, your workmanship or modifications somehow led to the problem.

Also, if we replace a part, we are not responsible for replacing your cool modifications that might have been attached. But if possible we will, at your request, send any such modified parts back to you.

14. My handle is bent. Is that covered under the warranty?

Probably not! The handles rarely bend under normal circumstances. If, however, you feel that your handle was bent by an unknown force or due to a defect in the material or workmanship, please go to our Service and Care page to request a return number. We will examine the problem and if it is a defect on our part, we will replace the handle free of charge and ship it back to you. If the handle has Hummer tire tracks on it or displays other signs of paranormal events, we will give you a repair estimate. (A picture of this event could make your bag a candidate for The HAPPY (or not so happy) FACES of ZÜCA. So be sure to send one if you’ve got it.)

15. My handle does not easily release and go up and down when I push the button on the top. What should I do?

If your handle is not bent, straightened, or squished, and is still under warranty, please contact our repair department at Customer Service or +1 408.377.9822 between 09:00-1700 GMT-8 M-F. to request a return number or to discuss replacement.

 

Technical Specs - Sport Insert & Frame ONLY

• 39.5” Telescoping handle
• Inspired by aerospace technology, the strong aluminum alloy frame is light yet the seat is rated to hold up to 300 lbs
• The removable, hand washable, insert bag is made from premium water resistant 600D polyester
• The dual wheel system climbs stairs and curves with ease. This bag DOES NOT meet FAA specifications for carry-on baggage
• Magneto dynamic 4" polyurathane wheels absorb shock and make for a serious silent ride
• A gear platform to carry additional loads
• Feet made of nylon-6 go easy on scratchable surfaces
• Chrome plated, rust resistant screws • Dimensions: 18” height, 10” width, 13” depth
• Dimensions (including wheels): 18” height, 12.25” width, 14.75” depth
• Weight (frame and bag): 9.4 lbs

All information provided by ZÜCA